Impact’s intensive residential treatment program is accredited by the Children’s Guardian in line with the 2010 NSW Standards for Statutory Out-of-Home Care and Community Services Out-of-Home Care Service Model. Impact has been providing high quality residential services, emergency and short to medium term care since 2002.

Clinical Supervision

All direct care staff are provided with regular clinical supervision.

They have day-to-day support from the Impact management team who ensure quality standards and continuity of care, regardless of which staff are on shift. Management also provide staff debriefing to mitigate the effects of vicarious or secondary trauma.

Interagency Collaboration

Impact staff work in close collaboration with agency partners including the High Needs Kids Team, ISS teams and local area Community Service Centres to tailor programs to meet the particular needs of individual children and families.

Cultural Competence

Impact places high priority on building the cultural competence of its program and staff. Staff are mindful of the need for respect and sensitivity to how different cultural, community and familial values, practices and perspectives will influence child rearing and family life.

Cultural competence is needed to establish respect and trust with the child and his/her family. It makes it possible to tailor services to address the child’s particular needs and circumstances and

then to form collaborative partnerships with people and agencies from the child’s community.

Impact’s children come from a range of cultural backgrounds, especially from Indigenous families and from families who came to Australia as refugees. An Indigenous Identity Plan is developed for each Indigenous child in the early stage of their placement at Impact. Information is gathered about the child’s perception of their cultural identity, belonging and connections.


The child’s care is linked to elders or relevant cultural connections. This ensures that Impact does not inadvertently inflict additional harm through stereotyping or tokenism while a child is in our care.

Similarly, a Cultural Identity Plan is prepared for children from culturally and linguistically diverse backgrounds. Impact is fortunate to have staff who come from Indigenous backgrounds

as well as from a range of cultural and linguistic backgrounds.

Continuous Improvement Program 

Impact’s regular Professional Development program is designed to enable staff to consolidate and continuously improve their skills and understanding of evidence-based approaches to working with complex trauma.

Staff are also provided with individual coaching on the job to help them to implement specific aspects of the plans that have been set up to guide the child’s care. Coaching is used to assist staff to solve problems and to apply evidence based approaches in day-to-day practice. This involves providing:

  • Clear, practical descriptions of the components of the interventions required by each plan so that they can be consistently operationalised

  • Performance assessment to check that each staff member can implement the intervention.


Therapeutic Crisis Intervention

Impact staff are trained to apply TCI 8 skills to work positively with crisis situations that may emerge. They use the BSP, Impact systems and the skills that they have developed to prevent, de-escalate and manage crises. They also use the life space interview to help the child to build new coping skills.

After Hours Emergency System

An emergency on-call system operates outside of normal business hours to ensure that all staff and children have prompt access to advice and support in the event of an emergency.