If you have any questions or would like more information, our advisors will be happy to help.
See below for our phone and email contact details, plus other emergency contacts.
Monday to Friday, 8:00am - 6:00pm AEST.
Please note that operating hours on public holidays, are 10:00am to 2:00pm.
Our Sydney-based team will answer your questions and connect you with the services you need.
Feedback and complaints
We’d love to know what you think about our services.
Level 1 / Suite 7
133-135 Beaumont St
Hamilton NSW 2303
Phone: (+612) 4969 6999
Suite 1b, Level 2
331 High St
Penrith NSW 2750
Phone: (+612) 4761 0574
Need some help?
If you’re deaf or have a hearing or speech impairment
The National Relay Service (NRS) is free* and confidential:
Speak and Listen: 1300 555 727
Internet/captioned relay call: internet-relay.nrscall.gov.au
SMS Relay: 0423 677 767
TTY users: 133 677
*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.